Returns are only accepted within 30 days of the date of purchase. To be eligible for a return, your item must be unused and in new condition. It must also be in the original packaging, if provided. To process your return, we require a receipt or proof of purchase.
Events vouchers are only refundable up to the date of the event after which time we are not able to issue refunds.
Our bespoke Portobello Bookshop gift cards are available in store and online. Our gift cards do not have an expiry date and can be redeemed on our online shop and in our physical shop.
Please note we only work with registered charities and can provide registered charities numbers for any of our partners.
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