William Turner Author & Editor

William Turner is a technical trainer with over 13 years of experience. He currently operates a boutique web development and training company at helpknow.com.

Steve Leonard is a technical writer for Juniper Networks and developed some of the initial documentation for the Cisco Nexus 7000 Series of switches among other products. He now writes the internal programmer guide for developers of Juniper’s next-generation operating system and is responsible for the network management documentation for end users of that new OS.