Ted McKenna Author

Matthew Dixon is a Founding Partner of DCM Insights, a global training and advisory firm that uses research-backed frameworks to help professional services partners and firms to improve their business development effectiveness. He is one of the world's foremost experts in business development and client experience.  Known for his groundbreaking research, he has been a frequent contributor to Harvard Business Review since 2010 and is the author of some of the most important business books of the past two decades, including The Effortless Experience and The JOLT Effect. His first book, The Challenger Sale: Taking Control of the Customer Conversation (Portfolio/Penguin 2011), was a number one Amazon and Wall Street Journal bestseller, has sold nearly a million copies worldwide, and has been translated into a dozen languages.

Rory Channer is a Founding Partner of DCM Insights. A 30-year sales and marketing professional, he has held executive leadership positions at McDermott Will & Emery, Ruffalo Noel Levitz, BehaVR, CEB, Portrait Software, and Business Genetics. His work at McDermott was pioneering for the legal sector. He helped grow McDermott by 50 percent in just four years, earning back its place in the Am Law 25 and ending a decade of decline. Across his career, he has trained and coached thousands of partners and associates on business development and client engagement.

Karen Freeman is a Partner and Global Head of Product and Delivery at DCM Insights. She has spent her career in the fields of data analytics, research, and teaching. Prior to joining DCMi, she was the Global Head of Digital & Analytics Learning for generalist consultants at McKinsey. In that role, she led a team responsible for upskilling roughly 17,000 consultants globally. She has held leadership roles at CEB and Advisory Board for the Arts, was the research team leader on The Challenger Sale and The Effortless Experience studies, and her work has been published multiple times in Harvard Business Review.

Ted McKenna, a Founding Partner of DCMi, is currently CEO of SellingInnovations—a DCMi spin-off that provides research-based training, enablement, and advisory support to business-to-business sales organizations. He has held leadership roles at CEB, Russell Reynolds Associates, and Tethr. An accomplished researcher, he is the coauthor of The JOLT Effect, and his work has appeared in the pages of Harvard Business Review. He is a sought-after speaker and adviser to sales and customer experience teams around the world.