Suzan Flanagan Editor

Suzan Flanagan is the former managing editorial assistant for Technical Communication Quarterly. Before pursuing a PhD in rhetoric, writing, and professional communication, she worked as a freelance writer and editor. Her research focuses on technical and professional communication and the intersections of editorial processes, content strategy, and user experience.

Michael J. Albers is a professor at East Carolina University, where he teaches in the professional writing program. Before coming to ECU, he taught for eight years at the University of Memphis and worked for ten years as a technical communicator, writing software documentation and performing interface design. His research interests include methods for effective communication of complex information.