The Definitive Guide to IT Service Metrics
2 authors - Paperback
£39.95
Kurt McWhirter has more than 30 years' experience in IT strategic planning, operations management, and enterprise process design and implementation. He is certified as an ITIL(R) Expert and ISO/IEC 20000 Consultant and is an ITIL(R) Trainer accredited with EXIN(R) and APMG(R) for all ITIL(R) 2007/2011 courses. Kurt is a recognized authority on using the ITIL(R) framework to focus on business requirements that deliver high-quality solutions to customers. Ted Gaughan has more than 25 years' experience in business/technical strategic development, program/project management, and IT engineering and operations management. He is a certified Project Management Professional (PMP(R)), Process Design Engineer (CPDE(R)), ITIL(R) Expert, ISO/IEC 20000 Consultant and TIPA(R) Lead Assessor. He has managed numerous large enterprise IT project portfolios, applying ITIL(R)-based processes to maximize the utility of delivered results.