Claire Williams Editor, Illustrator & Author

Steven Shorrock is a chartered ergonomist and human factors specialist, and a chartered psychologist, with a background in internal and external consultancy in human factors and safety management in several industries, government, and as a researcher and educator in academia. He holds a BSc in applied psychology, an MSc (Eng) in work design and ergonomics, and a PhD in human factors in air traffic control. Steven is currently a safety and human factors specialist and European safety culture program leader at EUROCONTROL where he works in countries throughout Europe, and an adjunct senior lecturer at the University of New South Wales, School of Aviation, Sydney, Australia.

Claire Williams is a chartered ergonomist and human factors specialist (C.ErgHF) providing advice and training in risk management to a wide range of industrial and government organizations. She holds a BSc in biological sciences, an MSc in ergonomics, and a PhD in ergonomics expertise. She is a senior human factors/ergonomics consultant at Human Applications and a visiting research fellow in human factors and behavior change at Derby University, Derby, United Kingdom.