Building a Brand Image Through Electronic Customer Relationship Management
2 contributors - Paperback
£188.00
Dr. Praveen Malik is a Professor in the School of Electronics and Electrical Engineering, Lovely Professional University, Phagwara, Punjab, India. He received his Ph.D. in with a specialization in Wireless Communication and Antenna Design. He has authored or coauthored more than 50 technical research papers published in leading journals and conferences from the IEEE, Elsevier, Springer, Wiley, etc. Some of his research findings are published in top-cited journals. He has also published ten edited/authored books with International Publishers. He has guided many students leading to M.E./M.Tech and guiding students leading to Ph.D. He is an Associate Editor of different Journals. His current interest includes Microstrip Antenna Design, MIMO, Vehicular Communication, and IoT. He was invited as Guest Editors/Editorial Board Members of many International Journals, invited for keynote Speaker in many International Conferences held in Asia and invited as Program Chair, Publications Chair, Publicity Chair, and Session Chair in many International Conferences. He has been granted two design patents and a few are in pipelines.
Arshi Naim- Working in Department of Information Systems, College of Computer Science, King Khalid University, which is NCAAA accredited University. I am pioneer member who got introduced to concept of Quality and Accreditation process in the University and currently a member of Academic Development and Quality Committee. I am contributing in preparing a self-study report for the program, evaluating course documents and other Accreditation related documents. I have developed Business Information Systems modules, like E-Commerce, Accounting Information systems, Information Systems Strategic management, Marketing Strategies, etc. and have expertise in writing course specifications, course reports and course learning outcomes. I have been working on developing study plans and curriculum development for undergraduates and postgraduates programs. I am also an E-learning expert and received many excellence awards in developing online courses from Quality Matters’ US and I am an official peer reviewer for online courses from KKU E-Learning Deanship. I have received an International Academic Award from QM for the course E- Commerce conducted by King Khalid University and Certificate of Appreciation for successful online Instructor for conducting blended courses from 2014 to 2016 in E- Learning.
Dr. Ramendra Singh is currently working as an Associate Professor in Department of Electronics and Communication Engineering with Inderprastha Engineering College, affiliated to Abdul Kalam Technical University, Uttar Pradesh, formerly known as UPTU. He received his B.E.in Electronics from RGTU, Bhopal in 2001 ,M. Tech in Digital Electronics and Systems from KNIT, Sultanpur, Lucknow and Phd from Dr. R.M.L. Avadh University, Faizabad in 2016.He has more than 18 years of teaching experience and two years of industrial experience to his credit. His research interests are in the areas of Electronic system design, Digital and analog system design , Internet of Things etc. He has published a number of research papers with journals of reputeas well as National and International conferences. He has guided many students leading to M.E./M.Tech and guiding students leading to Ph.D.He has been a resource person for various workshops and faculty development programs. Moreover, he has a keen interest in research related activities leading to product design. He has published two patents and few more are in pipeline.He has chaired a number of National and International conferences and is a life member of various professional societies .