Ann M Kieffaber Editor

Mark A. Abramson is executive director of The IBM Endowment for The Business of Government. Prior to joining the Endowment, he was chairman of Leadership Inc. Mr. Abramson served as the first president of the Council for Excellence in Government. He also served in the Office of the Assistant Secretary for Planning and Evaluation in the U.S. Department of Health and Human Services. Ann M. Kieffaber is Vice President, Public Sector, Global Strategy and Solutions, IBM Business Consulting Services. In this role, she is responsible for developing the unique solutions that help public sector clients transform their businesses. Ms. Kieffaber has a B.A. degree in biology from the University of Minnesota and a master?s in public and private management from Yale University.