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Service And Operations Management

Barry Render author Cengiz Haksever author

Format:Hardback

Publisher:World Scientific Publishing Co Pte Ltd

Published:9th Feb '18

Currently unavailable, and unfortunately no date known when it will be back

Service And Operations Management cover

The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical issues in services and service supply chains. It also covers basic topics of operations management including linear and goal programming, project management, inventory management and forecasting.This book takes a multidisciplinary approach to services and operational management challenges; it draws upon the theory and practice in many fields of study such as economics, management science, statistics, psychology, sociology, ethics and technology, to name a few. It contains chapters most textbooks do not include, such as ethics, management of public and non-profit service organizations, productivity and measurement of performance, routing and scheduling of service vehicles.An Instructor's Solutions Manual is available upon request for all instructors who adopt this book as a course text. Please send your request to [email protected].

ISBN: 9789813209442

Dimensions: unknown

Weight: unknown

692 pages