A New Approach to Resilient Hospitality Management
Lessons and Insights from Kyoto, Japan
Yoshinori Hara author Spring H Han author Senko Ikenobo author
Format:Hardback
Publisher:Springer Verlag, Singapore
Published:27th Apr '22
Should be back in stock very soon
This hardback is available in another edition too:
- Paperback£99.99(9789811916670)
This book includes lessons and insights from the hospitality management approach of Japanese sustainable organizations, as well as philosophical underpinnings and numerous business practice examples. The "Japanese manner" of providing customer service and hospitality is well-known around the globe. Traditionally, Japanese organizations have specific but implicit standards for how to approach customers and other multi-stakeholders, exhibiting respect and omnipresence. Japanese hospitality is complicated, nuanced, and changing in tandem with Japanese culture. The book presents sustainable and resilient management of society, organizations, and businesses. Kyoto, in particular, is regarded as Japan's cultural capital, and it is home to not only numerous architectures classified collectively by UNESCO, but also to distinctive Japanese hospitality, customs, philosophy, and ethics. The book is a useful resource for academics and business practitioners interested in the hospitality management, service management, and human resource management. The lessons and insights in this book will also throw light on the future course of the post-pandemic era with modern technologies and their transformation.
ISBN: 9789811916649
Dimensions: unknown
Weight: unknown
134 pages
1st ed. 2022