IT Infrastructure & Management

In the current competitive world, business enterprises face different challenges in managing their IT infrastructure. To handle these challenges, IT Infrastructure Management offers focused and efficient solutions. Businesses can achieve cost-effective and efficient delivery by using the proven delivery models, mature techniques, standardized tools and robust process presented in this text. It will help businesses offer reliable, round-the-clock availability of services, efficient management and optimum scalability.

This book emphasizes:

• IT Infrastructure and ITIL.
• Service Delivery Process.
• Service Support Process.
• Storage Management.
• Security Management.
• IT Ethics.