Strategic Management of Professional Service Firms

Theory and Practice

Stephan Kaiser author Max Josef Ringlstetter author

Format:Paperback

Publisher:Springer-Verlag Berlin and Heidelberg GmbH & Co. KG

Published:11th Oct '14

Currently unavailable, and unfortunately no date known when it will be back

Strategic Management of Professional Service Firms cover

Managing strategies for professional service firms is an important and complex activity. The main issues in this book cover the core management principles for service firms in a comprehensive way. Based on current research findings it includes the management of service quality, knowledge and marketing as well as people, organizational and strategic issues. In understanding critical resources managers and partners will be able to effectively develop and exploit them. The book contains practical advice and offers a profound insight into the managerial excellence of service companies. 

ISBN: 9783642423581

Dimensions: unknown

Weight: unknown

208 pages

2011 ed.