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Serviceology for Services

5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings

Dimitris Karagiannis editor Yoshinori Hara editor

Format:Paperback

Publisher:Springer International Publishing AG

Published:4th Jul '17

Currently unavailable, and unfortunately no date known when it will be back

Serviceology for Services cover

This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017.

The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.

ISBN: 9783319612393

Dimensions: unknown

Weight: unknown

237 pages

1st ed. 2017