Serviceology for Services
5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings
Dimitris Karagiannis editor Yoshinori Hara editor
Format:Paperback
Publisher:Springer International Publishing AG
Published:4th Jul '17
Currently unavailable, and unfortunately no date known when it will be back
This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017.
The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.
ISBN: 9783319612393
Dimensions: unknown
Weight: unknown
237 pages
1st ed. 2017