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Social Media for Government Services

Dimitrios Georgakopoulos editor Surya Nepal editor Cécile Paris editor

Format:Hardback

Publisher:Springer International Publishing AG

Published:8th Jan '16

Currently unavailable, and unfortunately no date known when it will be back

Social Media for Government Services cover

This book highlights state-of-the-art research, development and implementation efforts concerning social media in government services, bringing together researchers and practitioners in a number of case studies. It elucidates a number of significant challenges associated with social media specific to government services, such as:  benefits and methods of assessing; usability and suitability of tools, technologies and platforms; governance policies and frameworks; opportunities for new services; integrating social media with organisational business processes; and specific case studies. The book also highlights the range of uses and applications of social media in the government domain, at both local and federal levels. As such, it offers a valuable resource for a broad readership including academic researchers, practitioners in the IT industry, developers, and government policy- and decision-makers.

ISBN: 9783319272351

Dimensions: unknown

Weight: 7568g

409 pages

1st ed. 2015