Service Design Practices for Healthcare Innovation
Paradigms, Principles, Prospects
Mario A Pfannstiel editor Christoph Rasche editor Nataliia Brehmer editor
Format:Hardback
Publisher:Springer Nature Switzerland AG
Published:20th Jan '22
Should be back in stock very soon
This hardback is available in another edition too:
- Paperback£69.99(9783030872755)
This book offers an overview of service design practices for healthcare and hospital management. It explores how these practices can help to generate innovations in healthcare and contribute to the improvement of patient-centered care. Respected experts, including scholars from various disciplines and practitioners from healthcare institutions, share essential insights into established research areas, fields of work and work structures, and discuss successful approaches, methods and tools. By illustrating innovative services, products, processes, systems, and technologies, as well as their application in practice, the authors highlight the role of participating stakeholders in service design projects and the added value that comes from sharing, communicating, networking and collaborating.
This book is a must-read for scholars and practitioners in the hospital and healthcare sector. It will also appeal to anyone interested in organizational development, service business model innovation, customer involvement and perceptions, and service experience.ISBN: 9783030872724
Dimensions: unknown
Weight: unknown
547 pages
1st ed. 2022