Chatbot Research and Design
4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23–24, 2020, Revised Selected Papers
Symeon Papadopoulos editor Asbjørn Følstad editor Theo Araujo editor Effie L-C Law editor Ewa Luger editor Morten Goodwin editor Petter Bae Brandtzaeg editor
Format:Paperback
Publisher:Springer Nature Switzerland AG
Published:3rd Feb '21
Currently unavailable, and unfortunately no date known when it will be back
This book constitutes the proceedings of the 4th International Workshop on Chatbot Research and Design, CONVERSATIONS 2020, which was held during November 23-24, 2020, hosted by the University of Amsterdam. The conference was planned to take place in Amsterdam, The Netherlands, but changed to an online format due to the COVID-19 pandemic.
The 14 papers included in this volume were carefully reviewed and selected from a total of 36 submissions. The papers in the proceedings are structured in four topical groups: Chatbot UX and user perceptions, social and relational chatbots, chatbot applications, and chatbots for customer service. The papers provide new knowledge through empirical, theoretical, or design contributions.
ISBN: 9783030682873
Dimensions: unknown
Weight: unknown
219 pages
1st ed. 2021