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Service Excellence in Tourism and Hospitality

Insights from Asia

K Thirumaran editor Dirk Klimkeit editor Chun Meng Tang editor

Format:Paperback

Publisher:Springer Nature Switzerland AG

Published:21st Jan '22

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Service Excellence in Tourism and Hospitality cover

Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to the business it means repeat customers and word-of-mouth marketing. Based on fresh empirical evidence from the field, this book captures the different approaches and challenges to service excellence in the Asian tourism and hospitality industry. Focusing on hotels, attractions, transport providers and other segments in tourism and hospitality, this book presents new case studies underlining and detailing global and local travel industry practices. The book is meant as a reference and supplementary reading for students, researchers and industry practitioners.

ISBN: 9783030576967

Dimensions: unknown

Weight: 367g

220 pages