Exploring Service Science
10th International Conference, IESS 2020, Porto, Portugal, February 5–7, 2020, Proceedings
Henriqueta Nóvoa editor Monica Drăgoicea editor Niklas Kühl editor
Format:Paperback
Publisher:Springer Nature Switzerland AG
Published:7th Jan '20
Currently unavailable, and unfortunately no date known when it will be back
This book constitutes the proceedings of the 10th International Conference on Exploring Service Science, IESS 2020, held in Porto, Portugal, in February 2020.
The 28 papers presented in this volume were carefully reviewed and selected from 42 submissions. The book includes papers that extend the view on different concepts related to the development of the Service Science domain of study, applying them to frameworks, advanced technologies, and tools for the design of new, digitally-enabled service systems. This book is structured in six parts, based on the six main conference themes, as follows: Customer Experience, Data Analytics in Service, Emerging Service Technologies, Service Design and Innovation, Service Ecosystems, and Service Management.ISBN: 9783030387235
Dimensions: unknown
Weight: unknown
400 pages
1st ed. 2020