The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service

Mary E Guy editor Sharon H Mastracci editor Seung-Bum Yang editor

Format:Paperback

Publisher:Springer Nature Switzerland AG

Published:19th Sep '20

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The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service cover

The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service challenges traditional public administration theory and its disavowal of the emotive component to public service delivery. Providing a comprehensive and comparative overview of the current research in this previously understudied area, this handbook situates emotional labor within public service and establishes emotional labor within individual, organizational, cultural, and situational scenarios. With chapters spanning twelve different countries across six continents, this handbook provides groundbreaking survey research that probes the daily work experience of public servants, paying special attention to the relational aspect of public service delivery. It ultimately seeks to revise the current public service paradigm, and will be an invaluable resource to researchers, public managers, and international public service organizations as the first of its kind for the public administration market. 


ISBN: 9783030248253

Dimensions: unknown

Weight: unknown

639 pages

1st ed. 2019