Building A World Class Service Organization (Assessment Tool)
Format:Paperback
Publisher:World Scientific Publishing Co Inc (USA)
Published:31st Dec '17
Currently unavailable, and unfortunately no date known when it will be back
Service leadership is not based on outstanding performance within a single dimension. Rather, it reflects excellence across multiple dimensions. Building a World-Class Service Organisation is the 13th volume in the Winning in Service Markets series by services marketing expert Jochen Wirtz. This volume provides a summary of how a world-class service organization looks like as well as an assessment tool to evaluate the organization within each of the three functional areas of marketing, operations, and human resources.
ISBN: 9781944659455
Dimensions: unknown
Weight: unknown
34 pages