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Understanding Service Consumers

Jochen Wirtz author

Format:Paperback

Publisher:World Scientific Publishing Co Inc (USA)

Published:17th Sep '17

Currently unavailable, and unfortunately no date known when it will be back

Understanding Service Consumers cover

In services marketing, it is important to understand why customers behave the way they do. How do they make decisions about buying and using a service? What determines their satisfaction with it after consumption? Without this understanding, no firm can hope to create and deliver services that will result in satisfied customers who will buy again. Understanding Service Consumers is the first volume in the Winning in Service Markets Series by services marketing expert Jochen Wirtz. Scientifically grounded, accessible and practical, the Winning in Service Markets Series bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world.

ISBN: 9781944659097

Dimensions: unknown

Weight: unknown

56 pages