Using Counselling Skills on the Telephone and in Computer-mediated Communication
Format:Paperback
Publisher:PCCS Books
Published:10th Dec '07
Currently unavailable, our supplier has not provided us a restock date
This popular book was the first UK published book on the use of counselling skills on the telephone and telephone counselling, written by an author well-known for his direct and accessible style. The second edition looked at research into counselling on the telephone, presented the story of a real-life agency and considered the impact of technology such as caller identification and freephone numbers on helping agencies. The forthcoming third edition brings this useful book up to date. Essentially this is a how-to-do-it book and Pete Sanders doesn't disappoint.
The reservation I have about Pete Sanders' book is that it says in a more succinct fashion everything I have been trying to impart in my Listening Skills Workshops these past years! Jan Korris M.E. Association Consultant
ISBN: 9781898059752
Dimensions: unknown
Weight: unknown
170 pages