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Using Counselling Skills on the Telephone and in Computer-mediated Communication

Pete Sanders author

Format:Paperback

Publisher:PCCS Books

Published:10th Dec '07

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Using Counselling Skills on the Telephone and in Computer-mediated Communication cover

This popular book was the first UK published book on the use of counselling skills on the telephone and telephone counselling, written by an author well-known for his direct and accessible style. The second edition looked at research into counselling on the telephone, presented the story of a real-life agency and considered the impact of technology such as caller identification and freephone numbers on helping agencies. The forthcoming third edition brings this useful book up to date. Essentially this is a how-to-do-it book and Pete Sanders doesn't disappoint.

The reservation I have about Pete Sanders' book is that it says in a more succinct fashion everything I have been trying to impart in my Listening Skills Workshops these past years! Jan Korris M.E. Association Consultant

ISBN: 9781898059752

Dimensions: unknown

Weight: unknown

170 pages