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Once a Customer, Always a Customer

How to Deliver Customer Service That Creates Customers for Life

Chris Daffy author

Format:Paperback

Publisher:Oak Tree Press

Currently unavailable, and unfortunately no date known when it will be back

Once a Customer, Always a Customer cover

This third edition of a best-seller will make you view your organisation and customers in a new light. It shows beyond doubt that exceptional customer service can help any company to beat its competitors. In this revised edition - which includes a new chapter on e-service - Chris Daffy provides practical advice and real-world examples from Europe, the US and elsewhere on service strategies and techniques that will make you "famous for service"!

ISBN: 9781860761645

Dimensions: 234mm x 156mm x 16mm

Weight: 430g

304 pages

3rd Revised edition