Once a Customer, Always a Customer
How to Deliver Customer Service That Creates Customers for Life
Format:Paperback
Publisher:Oak Tree Press
Currently unavailable, and unfortunately no date known when it will be back
This third edition of a best-seller will make you view your organisation and customers in a new light. It shows beyond doubt that exceptional customer service can help any company to beat its competitors. In this revised edition - which includes a new chapter on e-service - Chris Daffy provides practical advice and real-world examples from Europe, the US and elsewhere on service strategies and techniques that will make you "famous for service"!
ISBN: 9781860761645
Dimensions: 234mm x 156mm x 16mm
Weight: 430g
304 pages
3rd Revised edition