Agents of Change
The Manager's Guide to Planning and Leading Change Projects
Pauline Hall author Hilary Maher author
Format:Paperback
Publisher:Oak Tree Press
Published:15th May '98
Currently unavailable, our supplier has not provided us a restock date
Today's volatile work environment means that only the capacity to change can assure the survival of organizations. This manual covers customer-care initiatives, responding to globalization, or demands for increased financial accountability, showing what, and what not, to do.
1. A Structured Approach to Managing Change. 2. The Environment of the Change. 3. Identifying and Initiating the Change. 4. Planning the Change: Structuring. 5. Planning the Change: Estimating and Scheduling. 6. Planning the Change: Resource Budgeting. 7. Controlling the Change: Measuring and Monitoring Performance. 8. Managing People Through the Change: An Introduction. 9. Communicating and Negotiating. 10. The Change Team. 11. Delegating to Team Members. 12. Motivating and Influencing People. 13. Managing Conflict and Resistance to Change. 14. The Change Manager as Consultant. 15. Managing Change: Last Thoughts.
ISBN: 9781860760907
Dimensions: 232mm x 156mm x 14mm
Weight: 380g
220 pages