Fired Up and Ready to Go!
Format:Paperback
Publisher:Management Books 2000 Ltd
Published:24th Sep '15
Currently unavailable, and unfortunately no date known when it will be back
Top presenter and trainer Steven Harris provides a highly charged practical guide to customer service, based on the award-winning principles used by his consultancy Energize Learning. Fired Up and Ready to Go! is packed with tips and exercises to help readers work towards peak performance both as individuals and within the teams they manage. The book is divided into three parts: Part One focuses on techniques for self-management and peak performance; Part Two describes the skills and behaviours required to engage effectively with customers and colleagues alike; finally Part Three focuses on the leadership skills needed to get teams, departments and companies all fired up and ready to go at all times!
"Excellent... I heartily recommend Steve's book to everyone involved in retail, healthcare or any organisation that needs to engage effectively with its customers and with its employees" - Richard Wolff, former International Retail Director, Marks and Spencer PLC; "Packed with simple, practical concepts and exercises that work - a terrific resource for people who really want to make a difference and not just read about it" - David Brown, Executive Director, Executive Education at London Business School
ISBN: 9781852527600
Dimensions: unknown
Weight: unknown
187 pages