Warranty Management and Product Manufacture
D N Prabhakar Murthy author Wallace R Blischke author
Format:Hardback
Publisher:Springer London Ltd
Published:8th Sep '05
Currently unavailable, and unfortunately no date known when it will be back
The only recent book to cover "Stage 3" warranty management, linking strategic and operational aspects for manufactured products.
Shows how to make warranty management an effective tool for enhancing customer satisfaction.
Uses minimal mathematics and presents accounting and legal aspects of warranty management in an easily understandable style.
Written by two of the world’s leading experts in warranty management.
From the reviews:
"This is supposedly the final book on the subject from the authors and is being claimed as primarily written for managers … . The authors also prescribe this book for graduate students of Business Management, Operations Management and Industrial Engineering. … Overall, the book succeeds in its objective to a very large extent and the reviewer would like to recommend this book to any one who intends to get graduated in the intricacies of warranty designing and administration." (Krishna B. Misra, International Journal of Performability Engineering, Vol. 4 (3), 2008)
ISBN: 9781852339333
Dimensions: unknown
Weight: 1390g
302 pages
2006 ed.