Availability and Capacity Management in the Cloud

This book presents a narrative about the challenges organizations encounter when integrating cloud services within an ITSM framework, highlighting potential pitfalls and offering practical advice for successful implementation.

Availability and Capacity Management in the Cloud offers a compelling narrative that delves into the real-world challenges organizations encounter when integrating cloud services within an IT Service Management (ITSM) framework. The book highlights how cloud technology can enhance flexibility and capacity in IT systems, yet it also introduces a layer of complexity that demands a mix of business, financial, and technical skills for successful implementation. One common misconception addressed in the book is the confusion between availability and capacity, as many organizations mistakenly believe that adopting cloud services diminishes the need for careful management of these aspects.

Through the lens of Chris, a fictional IT service management practitioner, readers are taken on a journey that mirrors the author's own experiences and those of other ITSM professionals. The narrative illustrates the intricacies involved in cloud service implementation, shedding light on potential pitfalls while offering insights into effective problem-solving strategies. This practical approach makes the book not only informative but also relatable for those navigating similar challenges in their organizations.

At the end of each chapter, readers will find valuable pointers that provide guidance on overcoming the hurdles associated with cloud service adoption. By following Chris's journey, readers can learn from both successes and mistakes, equipping themselves with the knowledge to effectively integrate cloud services within their own ITSM frameworks. This book serves as a useful resource for anyone looking to enhance their understanding of availability and capacity management in the cloud.