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Personalising public services

Understanding the personalisation narrative

Catherine Needham author

Format:Hardback

Publisher:Bristol University Press

Published:27th Jul '11

Currently unavailable, and unfortunately no date known when it will be back

Personalising public services cover

Personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - is increasingly seen as the future of the welfare state. This book focuses on how personalisation evolved as a policy narrative and has mobilised such wide-ranging political support. It will be a valuable resource for undergraduate and postgraduate students in public policy and social policy and for researchers and practitioners working in related fields.

"Needham's policy narrative thesis is a welcome and persuasive critique of the manner in which policies are formed and implemented." British Politics and Policy at LSE blog

ISBN: 9781847427601

Dimensions: unknown

Weight: unknown

216 pages