The ChatGPT Revolution

How Conversational AI is Transforming Customer Service and Business Operations

Abhishek Behl editor Chitra Krishnan editor Priyanka Malik editor Shalini Gautam editor

Format:Hardback

Publisher:Emerald Publishing Limited

Publishing:22nd May '25

£80.00

This title is due to be published on 22nd May, and will be despatched as soon as possible.

The ChatGPT Revolution cover

Delving into ChatGPT’s architecture and ability to generate human-like text, chapters go beyond technical explanations, exploring the factors contributing to ChatGPT's widespread adoption and its significance in society and industry. The work showcases how ChatGPT has transformed conversational experiences, revolutionizing customer service, streamlining business processes, and enhancing user engagement across various domains. Authors address the potential pitfalls and ethical concerns associated with ChatGPT. They delve into bias, misinformation, and the potential amplification of harmful content that may arise, as well as revealing insights into responsible AI practices, transparency, and accountability, emphasizing the importance of mitigating these risks and ensuring fairness in AI-driven conversations. Thoroughly examining the impact of ChatGPT on the workforce and the potential for job displacement, the need for upskilling and reskilling, and the importance of balanced integration of human oversight in chatbot interactions, the concept of collaborative human-AI systems is explored, where ChatGPT works alongside humans to enhance conversation quality and foster trust.

The ChatGPT Revolution is essential reading for AI researchers and academics interested in the technical intricacies of ChatGPT, industry professionals in AI and NLP seeking practical insights for real-world applications, and ethics and responsible AI practitioners focusing on mitigating ethical concerns.

ISBN: 9781835498538

Dimensions: 229mm x 152mm x 19mm

Weight: unknown

288 pages