Lean Six Sigma in Higher Education

'Higher Education institutions create true value when knowledge is being developed and transferred. Today’s Higher Education institutions however comprise of many processes that are supportive to these purposes, but in itself do not create true value. This book is an excellent guide for managers and professionals in the Higher Education sector looking for process or product optimization within their institutes. It guides in separating value adding from non-value adding or even wasteful activities, and provides practical aids and tools for process optimization in the Higher Education sector.' -- Bart A. Lameijer, Assistant Professor and Senior Consultant, University of Amsterdam Business School, Netherlands
'The importance of a long term strategic improvement framework for Higher Education has never been more necessary than today. Many attempts have been made by external policy makers in government, or internally by career administrators. Most have failed miserably to make any improvement in efficiency or effectiveness over the past 30 years. Costs have gone up and Quality has come down. Professor Jiju Antony and his team have gone outside of Academia to study the use of principles, tools and techniques with a proven track record in Manufacturing, business and service organisations. It is shown without doubt that Lean Six Sigma in Higher Education is needed right now! The book breaks down many myths and misconceptions about Lean Six Sigma and I encourage all administrators, leaders and policy makers to give this book a chance and read it with an open mind. Lean Six Sigma is a game-changer for Higher Education...and it needs to be given an opportunity to show its power.' -- John Dennis, Chairman International Lean Six Sigma Institute, UK
'This is another piece of art for the entire Lean Six Sigma global community! Higher Education (HE) is definitely an area full of improvement opportunities and Lean Six Sigma can be a critical component to change this game. The Editor of this book has addressed this topic brilliantly by showcasing a collection of articles including a dedicated chapter on the tools and techniques of LSS relevant to Higher Education context. This is a must-read book not only for academic leaders in HE but also for all continuous improvement practitioners that aim to promote a positive impact in this area.' -- Marcelo Machado Fernandes, MF Operational Excellence, ASQ Certified Master Black Belt, Minitab Certified Trainer, Brazil