Lean Six Sigma For Higher Education: Research And Practice

"I am delighted to recommend this book to managers involved in Higher Education. Lean Six Sigma is often associated with industrial and manufacturing applications but it has much broader potential. It is relevant and highly effective in many different sectors and not more so than in Higher Education where I have seen great results achieved through its application. So don't let the title put you off, Lean Six Sigma is an approach that more and more people are discovering can deliver measurable, positive results in many aspects of managing Higher Educational establishments."; Martin Brenig-Jones; Chief Executive, Catalyst Consulting Ltd; "The Higher Education sector has the responsibility to prepare the next generation of leaders, and Higher Education Institutions have the opportunity to adopt Lean Six Sigma to create unique value for their customers and offer better services. Despite the applications and case studies in manufacturing and services industries in the past few decades, Lean Six Sigma adoption in higher education is still only starting and very little has been written so far on it, so it is great to have this book taking stock of where we are and the emerging trends. With its collection of articles, case studies, empirical studies and emerging trends on Lean Six Sigma in higher education, this book is an excellent start on the continuous improvement journey for higher education institutions and it is a worthy addition to the library for staff, students and academics alike."; Dr Alessandro Laureani; Process Management Leader;KBC Bank Ireland; "This is another piece of art for the entire Operational Excellence global community! Higher Education (HE) is definitely an area full of improvement opportunities and Lean Six Sigma can be a critical component to change this game. Authors addressed this topic brilliantly presenting a collection of articles that composes a must-read book not only for leaders in HE but also for all Lean Six Sigma practitioners that aim to promote a positive impact in this area."; Prof Dr Marcelo Machado Fernandes; MF Operational Excellence; ASQ Certified Master Black Belt; Minitab Certified Trainer; "Originated in manufacturing, Lean and Six Sigma are applicable in any sector. Professor Antony is the worldwide authority on Lean and Six Sigma and in the past his research has focussed amongst others on the applicability in Higher Education. The challenge in Higher Education is the cycle time as college years are fixed at a year's time. It is not uncommon that boards are solving last year's problems, while new problems occur. Lean and Six Sigma have the ability to help achieve breakthrough performance, not only in solving past problems but anticipating current problems by using the data. In this book there are several best practices and case studies which are recognizable for any institution. The theory on how to recognize waste and continuous improvement is hands-on. Academic leadership is defined, maximizing value for stakeholders."; Willem Salentijn; LSS Master Black Belt; The Hague, Netherlands;