Can You Hear Me?
How to Connect with People in a Virtual World
Format:Hardback
Publisher:Harvard Business Review Press
Published:30th Oct '18
Should be back in stock very soon
A Washington Post Bestseller
Your manual for remote and virtual work.
Communicating virtually is cool, useful, and now even more ubiquitous and necessary than ever. But we're often reminded that the quality of human connection we experience in many forms of virtual communication is awful. We've all felt disconnected in a video conference, frustrated that we're not getting through on the phone, upset when our email is badly misinterpreted, or anxious that we're being misunderstood.
How can we fix this? In this powerful, practical book, communication expert Nick Morgan outlines five big problems with communication in the virtual world--lack of feedback, lack of empathy, lack of control, lack of emotion, and lack of connection and commitment--and shows how to overcome them as we shift to working remotely more and more.
Morgan argues that while virtual communication will never be as rich or intuitive as a face-to-face meeting, recent research suggests that we need to learn is to consciously deliver a whole set of cues, both verbal and nonverbal, that we used to deliver unconsciously in the pre-virtual era. He guides us through this important process, providing rules for virtual feedback, an empathy assessment and virtual temperature check, tips for creating trust in a virtual context, and advice for specific digital channels such as email and text, the conference call, Skype, and more.
Whether you're an entrepreneur, an independent professional, or a manager in an organization that has more than one office or customers who aren't nearby, Can You Hear Me? is your essential communications manual for twenty-first-century work.
Advance Praise for Can You Hear Me?:
David Meerman Scott, bestselling author, The New Rules of Marketing and PR--
"A few years ago, the promise of virtual communications seemed like some sort of utopia. But it's increasingly tough to actually get our points across to other people online. Nick Morgan digs deep into the science and culture of online engagement and offers a valuable prescription for how we can all do better."
Daniel G. Amen, MD, founder, Amen Clinics; New York Times--bestselling author, Change Your Brain, Change Your Life--
"Nick Morgan's fascinating and important new book, Can You Hear Me?, will surely promote good brain health by helping people handle social media better, avoid embarrassing virtual mistakes, and feel more connected in their work and life."
Sabina Nawaz, CEO coach, keynote speaker, and writer; former executive, Microsoft--
"As a coach to CEOs who've helped shape the half-real, half-virtual world we live in today, I know well what a formidable challenge it has become to successfully communicate in that world. Nick Morgan's new book helps us all rise to that challenge."
Rebecca Corliss, Vice President of Marketing, Owl Labs--
"At Owl Labs, our goal is to make video communication feel more natural and inclusive by accurately capturing facial expressions, body language, and the other visual context. Nick Morgan's simple rules for improving virtual communications are sorely needed."
Garrett M. Graff, Executive Director, Cyber & Technology Program, The Aspen Institute--
"With wit and wisdom, Nick Morgan reveals a dark side of the modern communication revolution. This important book shows how we need to work to ensure that technology doesn't rob us of the humanity, emotion, and empathy that can make life--and work--fun."
Kim Campbell, former Prime Minister, Canada--
"Nick Morgan's new book, Can You Hear Me?, is a must-read for the clarity it brings to the confusing, increasingly virtual world we all live in today. Get it to learn how to communicate effectively when the rules aren't easily known.”
ISBN: 9781633694446
Dimensions: unknown
Weight: unknown
288 pages