Lean Sigma Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation

Richard Fleming author Jaideep Motwani author Rob Ptacek author

Format:Paperback

Publisher:Business Expert Press

Published:16th Dec '12

Currently unavailable, and unfortunately no date known when it will be back

Lean Sigma Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation cover

This book applies the concepts of Lean Six Sigma to the service industry. These concepts were developed in the manufacturing industry and have not been widely applied in the service space. The book uses a story telling approach about a cruise line in financial trouble that achieves turn around with Lean Six Sigma.

ISBN: 9781606494073

Dimensions: 230mm x 155mm x 8mm

Weight: 205g

125 pages