The ITSM Process Design Guide
Developing, Reengineering, and Improving IT Service Management
Format:Paperback
Publisher:J Ross Publishing
Published:30th Aug '10
Currently unavailable, and unfortunately no date known when it will be back
This non-fiction paperback, "The ITSM Process Design Guide" from Donna Knapp, was published 30th August 2010 by J Ross Publishing.
ISBN: 9781604270495
Dimensions: 229mm x 152mm x 13mm
Weight: 349g
248 pages