Working In Service Society

Continued economic restructuring has brought service work to center stage in labor and management studies, as well as in the sociology of work, gender, race, and inequality. This work features essays that explore questions of power and control, resistance and empowerment, and innovation and organizing in the lives of front-line service workers.A comprehensive analysis of the experiences of workers in various service-sector occupations to explore how the shift to a service-based economy fundamentally transforms the nature of work and the challenges of workplace empowerment in contemporary Americ