Advances in Services Marketing and Management
Teresa A Swartz editor David A Bowen editor Stephen W Brown editor
Format:Hardback
Publisher:Emerald Publishing Limited
Published:25th Aug '95
Currently unavailable, and unfortunately no date known when it will be back
This title is part of a series which offers an interdisciplinary approach to the latest research and practice in services. Topics discussed in this title include the calculus of service quality and customer satisfaction and environmental and positional antecedents of management commitment to service quality.
ISBN: 9781559388559
Dimensions: 234mm x 156mm x 23mm
Weight: 710g
380 pages