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The Power of Strategic Listening

Laurie Lewis author

Format:Hardback

Publisher:Rowman & Littlefield

Published:24th Sep '19

Currently unavailable, and unfortunately no date known when it will be back

The Power of Strategic Listening cover

Listening is critical in today’s organizations. As recent examples in the #MeToo era and numerous organizational failures and scandals illustrate, the consequences of poor listening in organizations can be significant, and in some cases, catastrophic. Listening is commonly described in terms of ethics, overlooking its strategic value. The book guides leaders and decision-makers to question the listening habits, practices, and infrastructure within their organizations. The author lays out an argument for the benefits and challenges of strategic listening. She also develops a method for internal analysis of listening capabilities and practices, and provides a framework for building and maintaining a more robust listening culture, infrastructure, and set of practices. In order to improve organizational listening, the author argues that we need to do more than improve personal listening skills, we need to design organizations to listen.

“Listening” has become a hollow buzzword in too many places. This much-needed book delivers sustenance for appreciating and sustaining the strategic use of intelligence that is invaluable to an organization’s success. -- John Paluszek, Executive Editor, Business in Society

  • Winner of CHOICE Outstanding Academic Title 2020 2020

ISBN: 9781538121306

Dimensions: 228mm x 161mm x 18mm

Weight: 472g

182 pages