User Experience in Libraries

"The question becomes how to get this book, these powerful chapters, into the right hands...There are no answers offered in this review, other than for practitioners to keep talking and sharing. If we’re lucky, with its honesty and rational approach, User Experience in Libraries: Applying Ethnography and Human-Centered Design can break through."—Heidi Steiner Burkhardt, University of Michigan Library, Weave: Journal of Library User Experience

"This book serves as a guide, and inspiration, for anyone who is engaged in public service in a library setting and interested in designing a research project that evaluates library space and services, from one shot instructional sessions to reference to remodeling the library space itself. While the focus of the book is academic libraries, and the user group that the studies considers are primarily student users, this book describes user experience research methodologies with enough detail and references that any library could design a user experience research project that examines any user population. User Experience in Libraries provides novice researchers and experienced researchers alike with the tools to apply this methodology and use the resulting data to create impactful services and spaces, demonstrating the value that libraries continue to bring." -Ariel A. E. Scotese, Cornell University Law Library, Journal of New Librarianship