Crisis Communication Case Studies on COVID-19

“COVID-19 Communication Case Studies is a remarkably comprehensive and fresh account of how the pandemic crisis took its toll on everyday life in diverse contexts. Each chapter begins with the background needed to frame the study and concludes with findings that offer rich materials for professionals’ and students’ discussions and springboards for scholarly pursuits. These case studies about crisis and mediated communication are analyzed via an incredibly wide array of theoretical and analytic lenses. They offer poignant reminders of what was happening in restaurants, with sports teams, in families and schools, and well as businesses and other sites during a time when no one knew what would happen next.” —Patrice Buzzanell, University of South Florida and Shanghai Jiaotong University
“A stress test is used in medicine to assess the condition of a patient’s heart. Crisis Communication Case Studies on COVID-19: Multidimensional Perspectives and Applications is a stress test for crisis management across multiple levels: individual, organizational, community & regional, and national & international. The best crisis communication research has always been interdisciplinary and this book captures that effectively through the various case studies used to illuminate the various levels of analysis. While much of what we learn about COVID-19 and crises is applicable only in the arena of public health crises, many of the insights presented in Communication Case Studies on COVID-19: Multidimensional Perspectives and Applications have applications to other areas of crisis communication and our understanding of resilience. It is a fascinating read because of its willingness to embrace the complexity of the pandemic.” —Dr. W. Timothy Coombs, Centre for Crisis and Risk Communications and ICA Fellow