The Blackwell Encyclopedia of Management, Operations Management

"One strand running through all the volumes of the Blackwell Encyclopedia is that, while the entries may develop and explain the theoretical concepts of the field, there is also an emphasis on their practical application. This makes this set a good place to start for an overview and quick understanding of a topic – not just for students and researchers but also for practitioners." – Reference Reviews

"Blackwell’s second edition of this work is every bit as impressive as the first. Bottom Line: Extensively revised, with 30 percent new material throughout, this comprehensive resource remains one of the most authoritative general business encyclopedias available. Highly recommended for academic and special library business collections." –Library Journal

"This is a critical resource for anyone who wants to explore on topics such as knowledge management, globalization, change management, business ethical issues, total quality management, or benchmarking and management strategies. Summing up: Highly recommended. Academic libraries supporting business/management programs at all academic levels and libraries building a business collection." – Choice