BTEC Level 2 Technical Certificate in Business Customer Services Operations Learner Handbook with ActiveBook
Elaine Jackson author Bethan Bithell author Jonathan Pryce author Kath Grenyer author
Format:Set / collection
Publisher:Pearson Education Limited
Published:27th Oct '17
Should be back in stock very soon
Packed with practical activities and planning support to help you deliver these exciting new qualifications. * A complete unit-by-unit course companion for learners.* Helps prepare learners for specific job roles.* Includes 'Hands on' and 'Ready for Work?' features to develop practical skills.* Assessment practice activities and dedicated 'Getting Ready for Assessment' sections support preparation for assignments, tasks and external tests.
ISBN: 9781292197401
Dimensions: 294mm x 210mm x 10mm
Weight: 560g