Professional Front Office Management

Pearson New International Edition

Robert Woods author David Hayes author Jack Ninemeier author Michele Austin author

Format:Paperback

Publisher:Pearson Education Limited

Published:1st Nov '13

Should be back in stock very soon

Professional Front Office Management cover

Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments. The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the "hub" of the property's communications and operations systems and usually the first point of contact for a hotel guest.

ISBN: 9781292026985

Dimensions: 277mm x 218mm x 31mm

Weight: 1414g

656 pages