Professional Front Office Management
Pearson New International Edition
Robert Woods author David Hayes author Jack Ninemeier author Michele Austin author
Format:Paperback
Publisher:Pearson Education Limited
Published:1st Nov '13
Should be back in stock very soon
Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments. The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the "hub" of the property's communications and operations systems and usually the first point of contact for a hotel guest.
ISBN: 9781292026985
Dimensions: 277mm x 218mm x 31mm
Weight: 1414g
656 pages