Customer Service Games for Training
Thomas P Hughes editor Agatha C Hughes editor
Format:Hardback
Publisher:Taylor & Francis Ltd
Published:26th Sep '17
Currently unavailable, and unfortunately no date known when it will be back
This hardback is available in another edition too:
- Paperback£43.99(9781138742727)
This title was first published in 2011.After World War II, a systems approach to solving complex problems and managing complex systems came into vogue among engineers, scientists, and managers, fostered in part by the diffusion of digital computing power.Enthusiasm for the approach peaked during the Johnson administration, when it was applied to everything from military command and control systems to poverty in American cities. Although its failure in the social sphere, coupled with increasing skepticism about the role of technology and "experts" in American society, led to a retrenchment, systems methods are still part of modern managerial practice.
ISBN: 9781138742741
Dimensions: unknown
Weight: 490g
184 pages