Action at a Distance

"This ground-breaking book explores the neglected, everyday practicalities of management, focusing on the role of key artefacts in ordering organisational life. In doing this it exemplifies what the authors characterise as "third-person phenomenology". Locating their study in the tradition of ethnomethodological work, the authors offer stimulating reflections on the character of this radical enterprise, treating it as a "first sociology"."

Martyn Hammersley, The Open University.

"Authored by two of the leading researchers in the field of ethnomethodology, this book makes a unique contribution not only to ethnomethodology but to management and organizational studies in general. Its innovative study practice provides highly original and provoking insights into the often closed world of senior management in organisations."

Graham Button, formerly Pro-Vice Chancellor for Arts, Computing, Engineering and Sciences, Sheffield Hallam University, and Laboratory Director, Xerox Research Centre Europe, Grenoble.

"Anderson and Sharrock investigate the "shop floor problem" – usually a problem for managers who want to know what other workers actually do in day-to-day practice. Drawing upon their own experiences as managers and with managers, they observe that the "shop floor" for managers is largely constituted by records that enable action at a distance. In addition to giving a rare entry into the mundane work of management, the book introduces keen insight into ethnomethodology and social theory through their "third-person phenomenological" perspective."

Michael E. Lynch, Cornell University, USA.