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Electronic Word of Mouth as a Promotional Technique

New Insights from Social Media

Shu-Chuan Chu editor Charles R Taylor editor Juran Kim editor

Format:Hardback

Publisher:Taylor & Francis Ltd

Published:16th Oct '18

Currently unavailable, and unfortunately no date known when it will be back

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Electronic Word of Mouth as a Promotional Technique cover

Recent years have seen digital advertising grow to the point where it will soon overtake television as the no. 1 advertising medium. In the online environment, consumers interact and share their thoughts on brands and their experiences using them. These electronic word-of-mouth (eWOM) communications have become a very important to the success of products. In today’s cluttered environment, it is especially important to study how the practice of eWOM advertising operates, and how marketers can influence eWOM in social media and other online sites.

This volume starts with a chapter on the current state of knowledge on eWOM and then turns its attention to current research articles on a variety of eWOM formats. These include the posting of selfies on social media, the influence of review types on consumer perception and purchase intention, the effects of preannouncement messages, and how user-generated content can be used to induce effectiveness of eWOM on social media. The relationship of eWOM to brand building is emphasized in several of the chapters.

This book was originally published as a special issue of the International Journal of Advertising.

ISBN: 9781138360907

Dimensions: unknown

Weight: 453g

168 pages