Empowerment: HR Strategies for Service Excellence

Conrad Lashley author

Format:Hardback

Publisher:Taylor & Francis Ltd

Published:2nd Dec '16

Currently unavailable, and unfortunately no date known when it will be back

This hardback is available in another edition too:

Empowerment: HR Strategies for Service Excellence cover

'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned.

When successfully incorporated as part of HR strategy, empowerment can:
* enable organizations to gain commercial and competitive advantage
* become more flexible
* improve employee commitment
* use the skills of individual employees to best advantage and enhance personal capabilities.

'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced.

ISBN: 9781138153967

Dimensions: unknown

Weight: 453g

320 pages