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Front Office

P Abbott author S Lewry author

Format:Hardback

Publisher:Taylor & Francis Ltd

Published:30th Oct '15

Currently unavailable, and unfortunately no date known when it will be back

This hardback is available in another edition too:

Front Office cover

Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment

Key features of this essential text:
· user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook
· updated in the light of recent developments such as global distribution systems and the internet
· greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment
· additional extended, practical exercise material.

Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections:
· Procedural aspects
· Dealing with people
· Increasing yield
· Management aspects

Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.

ISBN: 9781138130814

Dimensions: unknown

Weight: 453g

218 pages

2nd edition