Navigating Communication with Seriously Ill Patients

A practical guide to help clinicians communicate more effectively with seriously ill patients and their families about what matters most.

Essential guide for clinicians on how to communicate better with seriously ill patients and their families. This book deconstructs communication challenges and offers tools to help the reader enhance their skills and teach others. A must-read for all clinicians seeking to improve communication with patients.When clinicians communicate effectively, patients retain more information, have higher trust and a better quality of life. Such a patient-centred approach is the future of clinical care, and this book is an essential how-to guide on improving these skills. Grounded in innovative and evidence-based methodology, perfected through over twenty years of teaching in the VitalTalk training program, content includes foundational communication skills, how to help patients plan for the future, what to do when you are really stuck, and strategies to work through conflicts with colleagues. In this updated edition, emphasis is placed on the roles privilege, race, and power play in the medical encounter, and new tools are provided to help clinicians navigate this landscape with greater self-awareness and sensitivity. This practical guide is filled with skills and roadmaps, demonstrating how to be clearer when sharing information, more competent at understanding patient concerns, and more effective when making recommendations.