The Language of Service Encounters
A Pragmatic-Discursive Approach
J César Félix-Brasdefer author
Format:Hardback
Publisher:Cambridge University Press
Published:30th Apr '15
Currently unavailable, currently targeted to be due back around 2nd December 2024, but could change
This hardback is available in another edition too:
- Paperback£30.99(9781108718752)
A comprehensive account of face-to-face interactions in commercial and non-commercial service encounter settings.
A comprehensive account of service encounters in commercial and non-commercial settings. Grounded in naturally occurring face-to-face interactions and drawing on a pragmatic-discursive approach, this book sets out a framework for the analysis of transactional and relational talk in various contexts in the United States and Mexico.Service encounters are ubiquitous in social interaction. We buy food and everyday items in supermarkets, convenience stores, or markets; we purchase merchandise in department stores; or we request information at a visitor information center. This book offers a comprehensive account of service encounters in commercial and non-commercial settings. Grounded in naturally occurring face-to-face interactions and drawing on a pragmatic-discursive approach, J. César Félix-Brasdefer sets out a framework for the analysis of transactional and relational talk in various contexts in the United States and Mexico. This book investigates cross-cultural and intra-lingual pragmatic variation during the negotiation of service. The author provides a broad review of research on service encounters to date, and analyzes characteristics of sales transactions, such as participants' roles, pragmatic and discourse functions of relational talk and address forms, the realization of politeness, and changes in alignment from transactional to relational talk.
'Félix-Brasdefer provides an in-depth, multi-layered account of the sociolinguistic and pragmatic dimensions of service encounters in the US and Mexico. Detailed analysis of both Spanish and English data offers readers fascinating insights into cross-cultural variation.' Camilla Vásquez, University of South Florida
'Trailblazing the pragmatic-discursive approach, this fine book illuminates service encounters in both Mexico and the United States in all their multimodal richness. A must-read for anybody interested in cross-cultural/variational pragmatics.' Jonathan Culpeper, Lancaster University
'The author advances the field of discourse pragmatics by offering an unusually broad integrative approach to social interaction and applying it to a wide range of service encounters. This is an innovative model for a multifaceted analysis of any type of spoken discourse.' Klaus P. Schneider, Rheinische Friedrich-Wilhelms-Universität Bonn
'Félix-Brasdefer's comprehensive book on the language of service encounters brings fresh air into the field with its unique perspective, rich data, insightful observations and illuminating discussions.' Istvan Kecskes, State University of New York, Albany
'Based on the assumption that language in [Service Encounters] SEs is closely related to sociocultural and cognitive contexts, Félix-Brasdefer proposes an insightful pragmatic-discursive approach, in which an SE is considered as a joint activity realized by a series of joint actions.' Xinzhang Yang, Discourse Studies
ISBN: 9781107035829
Dimensions: 236mm x 160mm x 23mm
Weight: 570g
296 pages