Workforce Analytics

Workforce Analytics is so much more than a collection of methods and techniques, although those are described very clearly. Readers will welcome the ACAI approach (ask, collect, analyze, and influence) as a comprehensive guide to making informed, ethical decisions about the best ways to optimize talent and successfully implement strategic change. Both academics and practitioners will find a deep reservoir of useful information in this book.

Wayne F. Cascio, Ph.D.

Distinguished Professor Emeritus, University of Colorado, The Business School, University of Colorado Denver

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Workforce Analytics offers an invaluable exploration on the use of data to improve decisions about the workforce. The authors provide both theory and practice ideas, guiding readers through the history, robust methodologies, ethical considerations, and strategic applications of workforce analytics. It will be an invaluable resource for students, researchers, and workforce analytics/people analytics practitioners to harness its ACAI model: Ask the right questions, Collect the right data, Conduct the right analyses, and Influence the right decisions. Furthermore, it encompasses critical overlapping disciplines such as I/O psychology, organization behavior, data science and change management, and the invaluable contributions of each.

Lexy Martin, head of research at Visier from 2016 to 2023

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This book brilliantly bridges theory and practice, offering a comprehensive framework for building evidence-based and ethical workforce analytics. By challenging conventional wisdom and delivering critical insights, it stands as an essential guide to advancing the discipline.

Salvatore V. Falletta, Professor, Drexel University; Research Chair, The Society for People Analytics; author of Creepy Analytics

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Bridging the science-practice divide has never been more critical in workforce analytics. The authors and contributors to Workforce Analytics: A Global Perspective seamlessly integrate cutting-edge research techniques with real-world applications, making complex concepts both accessible yet applicable. This resource is as intellectually rigorous as it is practical. I wouldn’t be surprised if this becomes the go-to text for graduate education in workforce analytics, as well as an engaging read for practitioners looking to stay at the forefront of the field.

Cole Napper, VP of Research & Innovation at Lightcast and Owner of Directionally Correct Podcast & Newsletter

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Workforce Analytics: A Global Perspective is a must-read for anyone looking to harness data for smarter workforce decisions. This book skillfully bridges science and practice, offering a clear roadmap—from data and analytic techniques to implementation challenges and ethical considerations. The ACAI model is a standout feature, providing a practical framework to maximize the impact of workforce analytics.

Prof. dr. Corine Boon, Professor of HRM and People Analytics, Director of Amsterdam People Analytics Centre (APAC)

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Finally, a graduate-level workforce analytics textbook spanning theory and practice, implementation and change, and, most importantly, ethics. This book will inspire and guide the next generation of workforce analytics leaders.

Amit Mohindra, CEO, People Analytics Success, and former global head of people analytics at Apple

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The guide I wish I had as the Global Head of People Analytics.This book is a game-changer for anyone navigating the complexities of workforce analytics. With its clear, actionable framework and deep dive into both the strategic and ethical dimensions, it’s an invaluable resource for anyone looking to leverage analytics to make smarter decisions that drive organizational performance.

Dr. Serena H. Huang, Author of The Inclusion Equation - Leveraging Data & AI for Organizational Diversity and Wellbeing, Founder of Data With Serena, and former Global Head of People Analytics at PayPal and Kraft Heinz

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Human capital is the key to company performance, and this volume gives us the latest and best thinking about how to use the new tools for managing it.

Prof. Peter Cappelli, Director - Center for Human Resources, The Wharton School, University of Pennsylvania

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This book provides an amazing insight into the power of data, how to interpret and analyze it and more importantly apply it in organizations with practical behavioural changes, tips and ideas. It is ideal for both people analytics specialists and HR practitioners alike, with an extensive range of models and techniques that are thought provoking and clearly explained. But this book isn’t just about statistics and their application, it’s about the future of HR and the vital role that people analytics has to play in changing the mindset and perception that exists about the function. It’s a must read for anyone who is interested in organizational and people effectiveness.

Dave Millner, Author and Founder of HR Curator, a People Analytics Training Company

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This book brings you the unique collective perspective of a formidable group of authors with decades of diverse thought leadership in HR analytics. It will help you build an analytics strategy that improves talent decisions, focused on the pivot points that have the greatest strategic impact.

Dr. John Boudreau, Senior Research Scientist, Center For Effective Organizations, and Emeritus Professor of Management and Organization, University of Southern California

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This book should be considered required reading for anyone wishing to apply a gold-standard approach to workforce analytics. The book’s guiding framework can be used in a myriad of ways, and by many actors in this exciting world. The authors do an outstanding job of focusing on the ‘enabling factors’, not just the analytical: clear communication and expectation management, product ownership, change management and the accountability to act (or not!). The result is a senior-level practitioner guide, which aims to navigate both the impactful topics, as well as the more nuanced, but supported by five-star quality research, throughout.

Mark Lawrence, Founder and Executive Consultant, Data Driven HR Ltd

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I have long argued that Workforce Analytics is necessary for effective Strategic Human Resources (HR) and am glad to see this book brings these threads together. There has been a lot written on the topic of workforce analytics over the past decades and this contribution nicely brings together much of this into a compendium of techniques, theories, case studies and a suggested approach to guide the practice of workforce analytics. This is an incredibly rich and varied reference for anyone in HR, particularly if you are working in workforce/people analytics, or as I like to think of it, true strategic HR.

Tony Ashton: Chief Product Officer, One Model

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Written by leading international experts on workforce analytics, this book demonstrates why it has become central to organizational performance and why it is essential for effective strategic human resource management. The book is highly relevant both for researchers and organizational practitioners as it ranges widely across contemporary analytic techniques, ethical considerations and the contribution of workforce analytics to organizational change. There is even a workforce analytics maturity index to guide practitioners on their path to its effective utilisation. This book should be on the reading list of all advanced human resource management programmes.

David E Guest: Emeritus Professor of Organizational Psychology and Human Resource Management, King's Business School

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A powerful and insightful resource for any Workforce Analytics practitioner. This book not only establishes a solid conceptual and ethical framework to guide practice but also inspires possibilities by outlining the latest analytical techniques and how they can be used to progress understanding. It serves as a reminder of why I love my profession, as it highlights that there is always something new to learn and discover in the pursuit of making work and organisations safer, more engaging and productive.

Vaughn Sheahan: Head of Organisational Development and Analytics, BHP

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From someone who’s been deep in the trenches of global workforce analytics, I can confidently say: if you’re serious about making a measurable impact with HR data, this is the book you need. Alec, Dana, Mark, and Martin have created a powerhouse of a book, filled with insights from leading experts in our field. This isn't just another theoretical text—it's a practical playbook for anyone looking to start out or scale up in the field of workforce analytics. Their book guides you through the 'what,' the 'how,' and importantly, the 'why' of HR analytics, enabling you to deliver the kind of impactful insights that drive strategic decisions and generate real business value."

Greg Newman, People Analytics - Human Capital, Deloitte Consulting Pty Ltd

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Workforce Analytics: A Global Perspective provides a comprehensive background and many valuable models for people analytics professionals. As organizations grow in complexity, this type of analysis is now critical to drive growth in the years ahead.

Josh Bersin, Global Industry Analyst

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I wholeheartedly recommend Workforce Analytics to anyone looking to deepen their understanding of using people data to drive business outcomes. This book offers an insightful blend of analytical techniques and change management strategies, making it a wonderful resource for students and practitioners alike. What sets this book apart is its thorough exploration of qualitative analysis and causal modeling. These areas are often overlooked, but critical for understanding the workforce. Plus, the case studies provided throughout demonstrate real world examples that readers can immediately apply. This book provides a framework that blends theory and practice to demonstrate how workforce analytics can deliver organizational value.

Nicole Lettich, Senior Director of People Analytics in Fintech

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This is the book on workforce analytics for the serious practitioners in HR, scholars, and students alike. It brings back the strategic perspective by linking the workforce with how the company creates value and builds competitive edge. Outlining how analytics is properly done, it provides tips and tricks to avoid the pitfalls. Co-authored by some of the most renowned scholars in the field, this is bound to become the reference and standard for strategic work force analytics that add value to business for years to come. I thank the authors for painstakingly putting this together and strongly recommend HR to use it to improve its strategic impact while developing people’s ultimate potential.

Jorrit van der Togt, Executive Vice President Shell Downstream, Renewables and Energy Solutions

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Workforce Analytics: A Global Perspective provides a comprehensive foundation for understanding how data can shape workforce decision-making. With a strong theoretical underpinning, this book is essential for anyone looking to deepen their expertise in the topic, a must-read to build a strong foundation in workforce analytics and data-driven decision-making.

Erik van Vulpen, Founder, AIHR - Academy to Innovate HR

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If you truly want to understand the power of workforce analytics, this is the book to read. Written by an all-star team of authors, this book provides concrete, concise, and impactful examples of how analytical techniques support decision making within the context of the workforce. The book goes beyond simply describing the phenomenon of workforce analytics and offers a deep and fundamental understanding of applying workforce analytics. A must-read for all interested in workforce analytics.

Patrick Coolen, Partner at KennedyFitch, and previous head of workforce analytics at ABN AMRO

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In Workforce Analytics: A Global Perspective, the authors have created a masterful synthesis of cutting‐edge theory and practical application. The book offers a refreshingly holistic approach to the discipline of People/Workforce Analytics, firmly grounded in organisational performance and business strategy. They not only elucidate the complexities of workforce analytics with clarity and rigour, but also provide clear and practical recommendations through the innovative ACAI model. Whether you are a seasoned practitioner, an academic, or a student eager to understand the strategic potential of data-driven decision-making, this book is an indispensable resource. Its global outlook and meticulous scholarship set a new benchmark in the human resource management literature.

Barry Swales, Managing Director, Tucana, and Founder and curator, People Analytics World

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Workforce Analytics: A Global Perspective is an essential guide for anyone looking to elevate their approach to workforce analytics beyond surface-level metrics and into true strategic impact. What sets this book apart is its insistence on context. Rather than defaulting to generic HR activity metrics that yield little strategic insight, the authors emphasize the importance of applying a research-based lens to workforce analytics. They challenge readers to go beyond data for data’s sake and instead f